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Phone

1800 77 1800 (Freecall)
Monday to Friday from 9.15am to 5pm (AEDT), excluding Queensland public holidays.

Email

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Online (short form)

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Phone

1800 77 1800 (Freecall)
Monday to Friday from 9.15am to 5pm (AEDT), excluding Queensland public holidays.

Email

Email us

Or write to us at

Your Story Disability Legal Support
PO Box K847
Haymarket NSW 1238

If you are making a complaint we will:

  • acknowledge your complaint within 3 days
  • send you a response about the outcome of our investigation within 21 days
  • contact you if we need more time to investigate

You will need to provide your contact details, if you want to know how we responded to your complaint.

Support to contact us

National Relay Service

If you are deaf, hard of hearing and/or have a speech impairment, you can use the National Relay Service to support you when contacting us by phone. It is a free service.

To make a call:

Translating and Interpreting Service

  • Use the Browsealoud translation tool to listen to, or translate content on our website.
  • Call us on 1800 77 1800 and ask us to arrange an interpreter (including Auslan)
  • Call the free Translating and Interpreting Service (TIS) on 131 450