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Contact us

General inquiry

Online

Make an inquiry

Phone

Freecall 1800 77 1800

Open Monday to Friday from 9am to 5pm (AEST), except public holidays.

Complaints

If you have a complaint about the Disability Royal Commission; a disability service provider or care giver or a disability advocate, you will need to raise it with them.

If your complaint is about our service, it can be raised in one of the following ways.

Online

Lodge a complaint

Phone

Freecall 1800 77 1800

Open Monday to Friday from 9am to 5pm (AEST), except public holidays.

Email

yourstorydisability@legalaid.qld.gov.au

Mail

Letter addressed to:
Your Story Disability Legal Support
PO Box K847
Haymarket NSW 1238

You can also tell us not to pass on your details (name etc.) if your feedback is about a staff member and you do not want them to know who you are.

What is expected of me?

Please be courteous to the people handling your feedback and provide clear and detailed information. For example:

  • what happened
  • when it happened - dates
  • who was involved? - names (if possible)
  • what response you are hoping for

What can I expect after making a complaint?

  • We will acknowledge a complaint within 3 days
  • We will investigate your complaint and send you a response within 21 days
  • If we need more time to investigate, we will contact you to give you an update
 

For information about the Disability Royal Commission:

Feedback including compliments

Your feedback is important as it helps us to continuously improve how we serve you.

We welcome feedback from all our clients and stakeholders, both positive (compliments and suggestions).

Your feedback about Your Story Disability Legal Support, may be about:

  • The advice you received
  • The behaviour or professional competence you experienced
  • How your information was handled

You can also tell us not to pass on your details (name etc.) if your feedback is about a staff member and you do not want them to know who you are.

Your feedback can be submitted directly or with the help of a family member, carer, advocate or friend in the following ways:

Online

Give feedback

Phone

Freecall 1800 77 1800

Open Monday to Friday from 9am to 5pm (AEST), except public holidays.

Email

yourstorydisability@legalaid.qld.gov.au

Mail

Letter addressed to:
Your Story Disability Legal Support
PO Box K847
Haymarket NSW 1238

Assistance

National Relay Service

You can use the National Relay Service if you are deaf, hard of hearing and/or have a speech impairment.

To make a call:

This is a free service.

Translating and Interpreting Service

Use the free Translating and Interpreting Service (TIS) for help in another language:

  • call Your Story Disability Legal Support on 1800 77 1800 and ask for an interpreter. The client information officer will make the arrangements, or
  • call TIS on 131 450 and ask for Your Story Disability Legal Support on 1800 77 1800.

Use the Browsealoud translation tool to listen to, or translate content on our website.