Call us on 1800 771 800 Monday to Friday from 9.15am to 5.15pm (AEDT).
If you, or someone you know is at risk of immediate harm call the police. In an emergency, call 000.
Help for people with hearing or speech difficulties
You can use the National Relay Service if you are deaf, hard of hearing and/or have a speech impairment.
To make a call:
This is a free service.
Help in another language
Use the free Translating and Interpreting Service (TIS) for help in another language:
- call Your Story Disability Legal Support on 1800 771 800 and ask for an interpreter. The client information officer will make the arrangements, or
- call TIS on 131 450 and ask for Your Story Disability Legal Support on 1800 771 800.
Use the Browsealoud translation tool to listen to, or translate content on our website.
Feedback - compliments, suggestions and complaints
Your feedback is important as it helps us to continuously improve how we serve you.
We welcome feedback from all our clients and stakeholders, both positive (compliments and suggestions) and negative (complaints).
Your feedback about Your Story Disability Legal Support, may be about:
- The advice you received
- The behaviour or professional competence you experienced
- How your information was handled
If you have a complaint about the Disability Royal Commission; a disability service provider or care giver or a disability advocate, you will need to raise it with them.
How can I give feedback to Your Story Disability Legal Support?
Your feedback can be submitted directly or with the help of a family member, carer, advocate or friend in the following ways:
We accept there are occasions when you might want to provide anonymous feedback. However, this will mean we cannot respond to you.
You can also tell us not to pass on your details (name etc.) if your feedback is about a staff member and you do not want them to know who you are.
What is expected of me?
Please be courteous to the people handling your feedback and provide clear and detailed information. For example:
- what happened
- when it happened - dates
- who was involved? - names (if possible)
- what response you are hoping for
What can I expect after making a complaint?
- We will acknowledge a complaint within 3 days
- We will investigate your complaint and send you a response within 21 days
- If we need more time to investigate, we will contact you to give you an update
Note: If your feedback has been provided anonymously, no further contact can or will be made to notify you of the response.
Contact us form
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For information about the Disability Royal Commission: