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For carers

Can I get legal support during COVID-19?

We are still providing legal support over the phone and via Skype/videoconference.

You can call our Infoline (1800 771 800) and reach us through our contact form.

Recognising the particular vulnerability of people with disability to COVID-19, we have temporarily suspended face-to-face advice, outreach and community engagement activities. We will continue to monitor the advice from the Chief Health Officer to decide when we can resume these activities.

If you prefer or need face-to-face activities, you will not miss out. You can call our Infoline and register for face-to-face legal support in the future. We will contact you when face-to-face services resume.

The Disability Royal Commission has also suspended all face-to-face activities, such as community engagement activities, information session, public hearings and private sessions for the time being. You can still make a voluntary submission to the Disability Royal Commission.


How can I engage with the Royal Commission?

You can tell your story in 4 ways:

  1. Make a submission
    This means you write or record your story and send it to the Disability Royal Commission. This means you ask to tell your story at a public meeting organised by the commission. The commission will tell you if you can speak at the forum. You will also need to tell your story in a submission.
  1. Register to speak at a community forum
  1. Ask for a private session
    This means you ask to tell your story in person to one or more commissioners. The commission cannot promise that everyone who asks for a private session will get one. It depends on how many people want private sessions.
  1. Ask to be a witness in a public hearing
    This means you ask to tell your story in person to the commissioners and others in a public hearing. They may ask questions about your story. The commission needs to invite you to be a witness. Not everyone asking to be a witness will receive an invitation.

Call Your Story Disability Legal Support for:

  • legal advice or
  • more information about these options.

Why do I have to give you my personal details (eg age, gender, location)

We collect personal information from you to:

  • give you an accessible legal service
  • make sure our service is accountable
  • plan and report on our services.

We use and store this information in line with privacy legislation. You can apply to access and correct the information we hold about you.

Your Story Disability Legal Support gives free legal help. We are independent and separate from the Royal Commission. We will not pass your information to the Royal Commission unless you agree.

We need to collect some information to meet our reporting needs. This includes:

  • jurisdiction (state/territory)
  • Aboriginal or Torres Strait Islander status
  • cultural background and other languages
  • nature of disability.

We will only use this information after removing identifying details. We need dates of birth so we can record the advice we give you in our case management system.