Upcoming closures
Labour Day Queensland public holiday – Information line closed
Please be advised the Your Story Disability Legal Support information line (1800 77 1800) will be closed on Monday 6 May for the Queensland public holiday. The Infoline information line will reopen on Tuesday 7 May. We apologise for any inconvenience.
If you are distressed, in crisis or in immediate need of support, call Lifeline Crisis Support on 13 11 14 or the Suicide Call Back Service on 1300 659 467. For emergencies, call Triple Zero (000).
Contact us
Online
Contact us form
Phone
1800 77 1800 (Freecall)
Monday to Friday (excluding Queensland public holidays).
Email
Email us
Tell us what you think!
Tell us what you liked or how we can improve our service.
Online (short form)
Tell us what you think
Phone
1800 77 1800 (Freecall)
Monday to Friday (excluding Queensland public holidays).
Email
Email us
Or write to us at
Your Story Disability Legal Support
PO Box K847
Haymarket NSW 1238
If you are making a complaint we will:
- acknowledge your complaint within 3 days
- send you a response about the outcome of our investigation within 21 days
- contact you if we need more time to investigate
You will need to provide your contact details, if you want to know how we responded to your complaint.
Support to contact us
National Relay Service
If you are deaf, hard of hearing and/or have a speech impairment, you can use the National Relay Service to support you when contacting us by phone. It is a free service.
To make a call:
Translating and Interpreting Service
- Use the Browsealoud translation tool to listen to, or translate content on our website.
- Call us on 1800 77 1800 and ask us to arrange an interpreter (including Auslan)
- Call the free Translating and Interpreting Service (TIS) on 131 450