Contact us

Contact us 

Upcoming closures

Australia day public holiday

The Your Story Disability Legal Support information line will be closed on Friday 26 January 2024 for the public holiday.  The Infoline will reopen on Monday 29 January 2024.  If you are distressed, in crisis or in immediate need of support, call Lifeline Crisis Support on 13 11 14 or the Suicide Call Back Service on 1300 659 467. For emergencies, call Triple Zero (000).

Online

Contact us form

Phone

1800 77 1800 (Freecall)
Monday to Friday (excluding Queensland public holidays).

Email

Email us

Tell us what you think!

Tell us what you liked or how we can improve our service.

Online (short form)

Tell us what you think

Phone

1800 77 1800 (Freecall)
Monday to Friday (excluding Queensland public holidays).

Email

Email us

Or write to us at

Your Story Disability Legal Support
PO Box K847
Haymarket NSW 1238

If you are making a complaint we will:

  • acknowledge your complaint within 3 days
  • send you a response about the outcome of our investigation within 21 days
  • contact you if we need more time to investigate

You will need to provide your contact details, if you want to know how we responded to your complaint.

Support to contact us

National Relay Service

If you are deaf, hard of hearing and/or have a speech impairment, you can use the National Relay Service to support you when contacting us by phone. It is a free service.

To make a call:

Translating and Interpreting Service

  • Use the Browsealoud translation tool to listen to, or translate content on our website.
  • Call us on 1800 77 1800 and ask us to arrange an interpreter (including Auslan)
  • Call the free Translating and Interpreting Service (TIS) on 131 450